Frequently asked questions
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Creating quizzes
How do I create a quiz?add
Go to Dashboard → Create Quiz. Pick a goal, then provide content (PDF, URL, topic text) on the Starter plan — or choose Manual to write questions yourself on any plan. Click Generate / Create, review your questions, then publish.
Can I create questions without AI?add
Yes. On the Content step, choose Manual and click Next. The quiz is created with zero questions. Add them one at a time in the editor. Manual creation is available on all plans.
Which plans include AI generation?add
AI question generation (50/month) is a Starter plan feature. Free plan users can only create questions manually.
Why did AI generation produce fewer than 20 questions?add
The AI is prompted to return up to 20 questions, but the actual count depends on content length and model output. Short or image-only PDFs often produce fewer. The parser also silently drops questions with fewer than 2 options.
Can I edit a quiz after publishing?add
Yes. Edits take effect immediately for new respondents. Existing responses are not retroactively rescored.
Can I change the quiz goal after creation?add
No. The goal drives the AI prompt, default settings, and result page type. To use a different goal, create a new quiz.
Taking quizzes
Do respondents need an account?add
No. All public quiz URLs (/q/[slug]) are accessible without signing in. The only requirement is providing a name or email if the quiz owner has enabled the email gate.
Can I go back to a previous question?add
It depends on the quiz goal. Generate Leads, Assess & Qualify, and Recommend Outcomes quizzes use submit-at-end mode — a Back button lets you revise answers before submitting. Train & Certify and Grow Audience quizzes reveal the correct answer immediately and don't allow going back.
Why is my score lower than expected?add
Score = (correct answers / answered questions) × 100. For multiple-answer questions, all correct options must be selected exactly — partial selection counts as wrong. Skipped questions reduce the denominator.
Why are questions in a different order each time?add
Questions are randomly shuffled on every page load — each session gets a fresh random order from the sampled set.
What happens when the timer runs out?add
A 'Time's Up' overlay appears. In a standalone quiz: Retry (restart) or Go Home. Inside a collection, a third option 'Submit & Continue' submits current answers and advances to the next quiz.
Quiz goals & settings
Which goal should I pick?add
Generate Leads — capture emails and qualify prospects. Train & Certify — test knowledge and issue pass/fail certificates. Grow Audience — create a fun shareable quiz with real-time percentile. Assess & Qualify — score and rank respondents by skill. Recommend Outcomes — map answers to a personalized result like a product recommendation.
Why can't I see the passing score or certificate toggle?add
Both fields are only shown for Train & Certify and Assess & Qualify goals. For all other goals they are hidden because those goals don't use a score threshold.
What is the email gate vs. collect email?add
Email gate (enableEmailGate) blocks respondents from seeing any question until they provide their email and name. Collect email adds an optional field without blocking access. You can collect email without gating, but you can't gate without collecting email.
How do I add a Call to Action button to my result page?add
In Quiz Settings → Quiz Settings tab → Call to Action. Enter a button text and URL. The CTA only appears for Generate Leads, Assess & Qualify, and Recommend Outcomes goals.
How do I prevent respondents from retaking a quiz?add
Go to Quiz Settings → Quiz Settings tab → Retake Settings. Toggle 'Allow retakes' off. You can also set a max attempts count or a cooldown period. Enforcement is email-based — respondents who submit without an email bypass retake limits.
How do I schedule a quiz to open or close at a specific time?add
Quiz Settings → Quiz Settings tab → Schedule & Expiry (Starter+ feature). Set Opens at and/or Closes at dates. Submissions outside the window return a 403 error.
Collections
What is a Collection?add
A Collection groups multiple quizzes into a sequential learning path at /c/[slug]. Respondents progress through quizzes in order, and progress is tracked per respondent. Collections are a Starter plan feature.
Can respondents resume a collection?add
Yes. If they enter the same email as their first visit, their progress is resumed from where they left off.
How does sequential mode work?add
When 'Require sequential' is on (default), quiz N+1 is locked until quiz N is completed. When off, respondents can take quizzes in any order.
Can a quiz belong to multiple collections?add
Yes. A single quiz can be added to as many collections as you like.
Analytics
Where do I see analytics?add
Global analytics at /analytics (all quizzes + collections). Per-quiz analytics at /quiz/[id]/analytics. Per-collection analytics at /dashboard/collections/[id]/analytics.
Why does analytics show dashes or no data?add
No responses have been submitted yet. Publish the quiz, share the link, and have at least one person complete it.
How far back can I see analytics history?add
History is capped by plan: Free = 7 days, Starter = 30 days, PRO = 90 days. Date range buttons beyond your plan limit are shown but disabled with a lock icon.
Can I export respondent data?add
Yes. On the per-quiz analytics page, use the CSV Export buttons to download respondent data or a detailed per-question answer breakdown.
Plans & billing
What is included in the Free plan?add
Unlimited quizzes with manual question creation, all 5 quiz goals, timer, retake controls, certificates, email gate, basic analytics (7-day history), and CSV export.
What does Starter add?add
AI question generation (50/month), Collections, Question Bank, Activity Log, 30-day analytics with Goal Spotlight, Webhooks/Integrations, Schedule & Expiry, and Daily digest email notifications.
Why does the 'Upgrade Plan' button do nothing?add
Billing integration is not yet active. Feature gates are fully enforced in code — plan tier needs to be set on the account directly. Contact us to upgrade.
What happens if I delete my account?add
All data is permanently deleted: quizzes, questions, responses, collections, and your Clerk login. This is irreversible.
Integrations & API
How do I connect a webhook?add
Quiz Settings → Integrations tab (Starter+). Add your endpoint URL. A JSON payload is fired on every response.completed event, including respondent data, score, and answers.
Can I embed a quiz on my website?add
Not yet via iframe. Share the direct quiz link (/q/your-slug) — it's mobile-friendly and requires no account. Embed support is planned.
Is there an API?add
Yes. The core public endpoint is POST /api/responses for submitting answers. All dashboard endpoints require a Clerk session cookie. See the full API reference in the documentation.
Still have questions?
The in-app assistant answers questions in real time after you sign in. Or send us a message — we reply to every email.